Objectives

Trust

We believe trust is obtained by doing what is in the best interest of our customers, serving their needs over our own. By maintaining a point of view that is customer focused we will consistently deliver on our word time and again to become your trusted partner. You won’t have to worry about emergencies knowing we’ve got your back in your time of need.

Service

We value our customers and use communication to learn their business to build a mutually beneficial relationship. With a constant stream of communication, you will never question the status of your project or when problems will be fixed. This helps us create solutions for your company faster with less downtime for your employees. Even if you need us to work after hours, we will go above and beyond to be there and address things quickly.

Partnership

With over a decade of experience backing our staff, we are always evolving our customer’s IT environment as the technology landscape changes. Using forward thinking we will proactively educate you to keep your company and staff ahead of the curve. We also provide yearly in depth IT reviews and strategic planning to make sure we are always proactively considering what is best for your company. After all, what are partners for?

Availability

While most technology companies only offer their support during business hours, that is not the Trustpar Way. Our help desk rings to every phone and will always be answered by an experienced technician. We realize issues can and will happen after hours or over the weekend; our service agreements are written so there are no hidden fees or after hour rates. We will be there when you call to address all of your problems quickly and efficiently.

Help Desk Support

Our skilled support personnel will be your first point of contact when a problem arises, day or night. We put our focus on monitoring our e-mail as well as our phone system for customer support requests 24/7. We are always striving to answer every phone call and give first responses within the hour to let you know you are in good hands. Although we do resolve most issues remotely, we always make sure to provide onsite technicians for high priority issues same day.

Information Security

We believe the best way to deal with a problem is to stop it before it starts. This is why we are proactive with our information security services from seeking threats to employee training. We will proactively put technologies in place so we are always one step ahead of any potential problems. Our team will recommend multiple layers of protection for customers through e-mail security, firewalls, and endpoint protection. We actively hunt for, log, and have alerts to defend against multiple types of threats you may encounter.

Maintenance & Monitoring

Our monthly maintenance and monitoring will provide a customized plan specific for your company. We will proactively maintain and monitor your server, firewalls, and networks to make sure you have a reliable environment for you to grow your business operations. By keeping up with overall technology environment we can prevent problems, keeping your employees out of the help desk. Our customers love our proactive approach because it makes their employees more productive with less down time while saving them money.

Licensing & Purchasing

Our staff will manage all software licenses and renewals to ensure there is no lapse or disruption of services. We also handle the purchase of any hardware or software your employees may need. This way there is no confusion on whether or not the correct purchases were made. We thoroughly document all purchases and licensing for the future when there is a need for quick remediation to a problem.

Technology Budgets

Handling an IT budget can be intimidating if you do not have the time or IT knowledge. Yearly, we will sit down with your company to go over a strategic technology budget made specifically for your business. Knowing upcoming technology costs will help you stay on track with a budget which aligns with the growth and goals of your organization. This approach keeps surprises at a minimum and you can focus on what is important instead of worrying about unknown costs.

Project Management

We take pride in aligning customer projects with a solid technology plan that outlines the goals, time-frame, and materials needed for the project. Keeping a direct line of communication with our project manager, you will be updated every step of the way so there are no surprises. You won’t have to worry about whether or not the project is moving forward or staying within budget. Our project manager acts as a liaison between your business and our technicians, ensuring projects stay on schedule and up to your standards.