Privacy Policy

Effective Date: January 2026

Trustpar LLC (“Trustpar,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an inquiry, request an IT assessment, communicate with us, or otherwise interact with us online.

This Privacy Policy applies to www.trustpar.com and any related pages, forms, or online services that link to this policy. It does not replace any separate written agreement, statement of work, managed services agreement, data processing agreement, or other contract between Trustpar and a client.

1. Information We Collect

We may collect the following categories of information:

Information you provide directly

When you submit a contact form, request an IT assessment, contact our service desk, or communicate with us, you may provide information such as:

  • Name

  • Company or organization name

  • Job title or role

  • Email address

  • Phone number

  • Business address

  • Information about your technology needs, systems, support request, or business environment

  • Any other information you choose to include in a message or form submission

Please do not submit sensitive information through our website unless we specifically request it or you have a written agreement with us that covers that information.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages viewed

  • Referring website or source

  • Date and time of visit

  • General usage and analytics information

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

Information from clients and service interactions

If you are a client or prospective client, we may collect information needed to evaluate, provide, support, secure, and improve IT services. This may include information about your organization’s technology environment, users, devices, systems, security posture, vendors, support history, and service needs.

Client service data may be subject to separate agreements between Trustpar and the client. If there is a conflict between this Privacy Policy and a signed written agreement, the signed written agreement will control for the covered services.

2. How We Use Information

We may use information for the following purposes:

  • To respond to inquiries and service requests

  • To provide consultations, assessments, proposals, and support

  • To operate, maintain, and improve our website

  • To communicate with you about services, scheduling, support, and account matters

  • To evaluate business or technology needs

  • To provide, manage, secure, and improve IT services

  • To monitor website performance and understand visitor activity

  • To protect our business, clients, website, systems, and users

  • To comply with legal, contractual, security, and regulatory obligations

  • To enforce our agreements, policies, and rights

3. Cookies and Analytics

Our website may use cookies and similar technologies to help the site function, understand website traffic, improve user experience, and analyze how visitors interact with our pages.

We may use third-party service providers, such as website hosting, analytics, form, security, or business operations providers, to support these activities. These providers may process information on our behalf according to their own terms and privacy practices.

You can usually adjust your browser settings to block or delete cookies. Some parts of the website may not work properly if cookies are disabled.

4. How We Share Information

We do not sell personal information in the ordinary sense of exchanging it for money.

We may share information in the following circumstances:

  • Service providers: With vendors who help us operate our website, manage communications, provide analytics, host data, support business operations, or deliver services.

  • Client-authorized vendors or partners: With technology providers, software vendors, consultants, or other third parties when needed to evaluate, implement, support, or secure client systems.

  • Business operations: In connection with financing, merger, acquisition, reorganization, sale of assets, or similar business transaction.

  • Legal and safety purposes: When we believe disclosure is necessary to comply with law, respond to lawful requests, protect rights or property, prevent fraud or abuse, or protect the safety and security of Trustpar, our clients, users, or others.

  • With your direction or consent: When you ask us to share information or otherwise authorize us to do so.

5. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, network, system, or transmission method is completely secure, and we cannot guarantee absolute security.

If you are a client, the specific security measures applicable to your services may be described in your agreement, proposal, scope of services, or related documentation.

6. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal or contractual obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information, the relationship involved, legal requirements, and operational needs.

7. Your Choices

Depending on your location and relationship with us, you may have rights or choices regarding your personal information, including the ability to:

  • Request access to certain personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Opt out of certain marketing communications

  • Manage cookies through your browser settings

To make a privacy-related request, contact us using the information below. We may need to verify your identity or authority before fulfilling a request.

8. SMS/Text Messaging

Trustpar may use SMS or text messaging, including through RingCentral or similar communications providers, to communicate with clients, prospective clients, and authorized contacts.

Types of SMS messages

SMS messages from Trustpar may include:

  • Service desk or support-related communications

  • Appointment, scheduling, or dispatch updates

  • IT assessment or consultation follow-up

  • Account, project, or service coordination messages

  • Security, maintenance, outage, or operational notices

  • Other business communications related to your relationship with Trustpar

We do not use SMS to send unrelated third-party advertising.

SMS consent

By providing your mobile phone number to Trustpar and agreeing to receive text messages, you consent to receive SMS messages from Trustpar at the phone number provided. Consent may be provided through a website form, written agreement, email, verbal request, service relationship, support request, or other business communication.

Consent to receive SMS messages is not a condition of purchasing goods or services from Trustpar.

Message frequency and charges

Message frequency may vary depending on your relationship with Trustpar, your support needs, active projects, scheduled services, or account communications. Message and data rates may apply depending on your mobile carrier and plan.

Opting out

You may opt out of SMS messages at any time by replying STOP to a message from Trustpar. After you opt out, you may receive a confirmation message, and Trustpar will stop sending SMS messages to that number unless you later opt back in or otherwise provide renewed consent.

You may also contact us directly using the contact information in this Privacy Policy to request removal from SMS communications.

Help

For help with SMS messages, reply HELP to a message from Trustpar or contact us using the information listed below.

SMS data and sharing

We may collect and process information related to SMS communications, including your mobile phone number, message content, message timestamps, delivery status, opt-in and opt-out status, and related communication records.

We use this information to send and manage SMS communications, provide support, maintain communication records, honor opt-out requests, comply with legal and carrier requirements, and protect our rights and systems.

We may share SMS-related information with service providers that help us deliver and manage text messages, including RingCentral, telecommunications providers, platform providers, and compliance or security vendors. These providers may process SMS information on our behalf.

Trustpar does not sell SMS consent, mobile phone numbers, or SMS opt-in information. We do not share SMS consent or mobile phone numbers with third parties for their own independent marketing purposes.

9. Marketing Communications

If we send marketing emails, you may opt out by following the unsubscribe instructions in the message or by contacting us. Even if you opt out of marketing communications, we may still send non-marketing messages related to services, support, transactions, security, or account administration.

9. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

10. Links to Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites. Your use of third-party sites is governed by their own terms and privacy policies.

11. International Visitors

Trustpar is based in the United States. If you access our website from outside the United States, you understand that information may be processed in the United States, where privacy laws may differ from those in your location.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date above. Changes are effective when posted unless otherwise stated.

13. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Trustpar LLC
3185 Elbee Rd
Moraine, OH 45439
Service Desk: (937) 641-8823
Email: thoffman@trustp